Forum Discussion
My Partner Center Account Was Suspended – Need Clarification and Support
Hello Microsoft Tech Community officials,
Our Microsoft Partner Center account has been suspended, both as a Microsoft AI Cloud Partner Program and as a Cloud Solution Provider (CSP) Indirect Reseller.
We did not receive any notification as the reason for the suspension, but I thought that the common reason for the closure of both titles could be the statement “Significant account abuse detected”, but no detailed explanation was shared.
Regarding this situation, I would like to point out:
We have not knowingly or intentionally violated Microsoft rules or policies in any way.
All our activities have been carried out in order to get to know the systems and learn the processes in the journey of becoming a solution partner.
At this point, we would like to ask you
A clearer explanation of the reason for the suspension,
A chance to correct and reassess if there is a mistake,
I would like guidance on the steps we need to take to reactivate the account.
We value the Microsoft partnership and are ready to cooperate in any way we can to help clarify this process.
7 Replies
Hello,
A few days ago, we received a standard response to our support request through Microsoft Partner Support, referring to article 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that our accounts have been suspended without any justification. Unfortunately, this is not only a problem we are experiencing; we observe that many similar partners are going through the same process.
At this point, the fact that no reason is given, no solution is offered, and that the re-evaluation process is not possible in this cycle of uncertainty leaves us business partners seriously helpless. We have completely ceased our activities and our inability to receive any guidance or support is causing serious business losses and psychological liabilities.
In this context, I would like to convey a few important points to the competent authorities:
- It is unacceptable for partners to be so easily excluded from the system they have worked so hard for and to be denied access without explanation.
- Microsoft needs to manage a more transparent, fair and open communication process with its partners.
- I would like to emphasize that this is not only my problem, but also the common problem of many partners.
In conclusion, we now want a clear answer to the following questions:
- Should we leave this platform altogether?
- Or should we remain on this system without any support and wait in despair as a result of an unexplained decision?
I strongly request that this entire process be communicated to Microsoft's senior representatives and that a more constructive and solution-oriented approach be taken towards partners.
Behind every suspended account there is more than data - there are people, hopes, families and sleepless nights. Please, let this be the moment when silence turns into support
Best Regards,
Hi There,
We've also found ourselves in the same position, it looks like our verification expired a couple of years back and due to managing everything through the reseller it wasn't picked up.
We resell a large amount of licences so hope to get this resolved without interruptions, has anyone any advise on how to contact Microsoft before they suspend the account?
We've uploaded some documents last week but people seem to mention it takes month to get the reviewed.Any help appreciated
- JillArmourMicrosoft
Community Manager
Hello! I have moved your post to our CSP partner community board in hopes others can share how they got through this situation. I have also inquired internally to see what comes back, but I don't always get a response.
- Hello,A few days ago, we received a standard response to our support request through Microsoft Partner Support, referring to article 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that our accounts have been suspended without any justification. Unfortunately, this is not only a problem we are experiencing; we observe that many similar partners are going through the same process.At this point, the fact that no reason is given, no solution is offered, and that the re-evaluation process is not possible in this cycle of uncertainty leaves us business partners seriously helpless. We have completely ceased our activities and our inability to receive any guidance or support is causing serious business losses and psychological liabilities.In this context, I would like to convey a few important points to the competent authorities:- It is unacceptable for partners to be so easily excluded from the system they have worked so hard for and to be denied access without any explanation.- Microsoft needs to manage a more transparent, fair and communicative process with its partners.- I would like to emphasize that this is not only my problem, but a common problem for many partners.In conclusion, we now want a clear answer to the following questions:
- Should we leave this platform completely?
- Or should we remain on this system without any support and continue to wait in despair as a result of an unexplained decision?
I strongly request that this entire process be communicated to Microsoft's senior representatives and that a more constructive and solution-oriented approach be taken towards partners.
Behind every suspended account there is more than data - there are people, hopes, families and sleepless nights. Please, let it be the moment when this silence turns into support.
Best regards,
Jill, can you assist me as well? I've attempted this twice and keep getting the response from support that they don't have to tell me why its suspended. I know it was suspended due to timed out verification. I have resolved that now, but cant resolve the suspended account.
- JillArmourMicrosoft
I'm sorry, I don't know how to help you, can you log a new support ticket for this?
